Items paid for online are all made to order. Therefore, we can only accept cancellation requests up until 48 hours before the day your pickup/delivery is due. Cancellation requests within 48 hours of the day they were due to be picked up/delivered will not receive a refund.
We understand that things come up and will work with you to make changes to your order (where possible). We may be able to accommodate a different pickup time or switch between pickup and delivery.
If you miss your pickup, we’ll make every effort to reach out to you. We’re unable to remake your order for a different day, but we would be happy to freeze your freshly baked bagels until a day that you are able to pickup.
If you’re not home during your delivery slot or live in an apartment and our courier is unable to contact you/buzz into the building, your order will be left in the safest place possible and the they will attempt to contact you so that you know where it is. We cannot accept responsibility if you’re not available to receive your order, our couriers have limited time to make all of our deliveries each day.
Thanks for your understanding.